0D4_4120 (1).jpg

Frequently Asked Questions

Get answers to our most commonly asked questions.

Q.

How do I start a claim?

A.

For all prospective and previous clients who do not have a claim currently being processed by us, come to the Foundation on or after July 11th, 2022 to begin the process. Visit our Claim Assistance page to see what documents you will need to bring.

Q.

Where are you located?

A.

We are located at 1233 W Lindsey St in Norman, Oklahoma, but have the capacity to work with veterans and their families across the United States and all over the world via our digital claims process. If you are unable to come to the Foundation in person, we can assist you via phone and online.

Q.

How much does working with the Foundation cost?

A.

As a VA-recognized Veterans Service Organization, The Dale K. Graham Veterans Foundation never charges for its services. We are an all-volunteer organization that functions on private donations and grants.

Q.

I am a current client. Do I need an appointment?

A.

If we are currently processing a claim for you, come into the Foundation any time between 9 AM and 12 PM Monday through Thursday to see where you are at in the process, ask questions, or drop off paperwork.

Q.

I'm a surviving spouse. What benefits can I receive?

A.

A surviving spouse can walk into the foundation Monday – Thursday to fill out our intake form and get an appointment with a dedicated surviving spouse volunteer to discuss the options. View our Survivor's Benefits page for more information.

Q.

Who pays for medical services?

A.

The client will pay for the services of a medical provider. If the Dale K. Graham Veterans Foundation has approved a client’s application for financial assistance,  the client will be provided a voucher to present to the medical provider at the time services are rendered.

Q.

What happens after I submit my intake form?

A.

We will review your information and a representative will reach out to you by phone or email to let you know what to do next. For a detailed description of our process, please visit our Claim Assistance page.

Q.

How can I find out the status of my claim?

A.

Visit the Foundation any time between 9 AM and 12 PM Monday through Thursday to ask a representative where you are at in the process and if any additional documentation is needed. As well, you can reach out to us via phone, email, or Facebook.

Q.

How do I submit my paperwork and records?

A.

Please do not have medical providers send us records or send us any paperwork via mail. Upload any necessary documentation via our secure client portal or deliver by hand to the Foundation.

Q.

What if I do not have all my military records?

A.

Not having certain military records will not prevent you from working with us. Gather any records you have, and we will assist you with locating and retrieving the necessary military documents.

Q.

How can I learn more about the claims process?

A.

Visit the Code of Federal Regulations page for information on Pensions, Bonuses, and Veterans’ Relief.