Our Process

Process Steps
1. Complete an Intake Form on the DKGVF Home page

2. A representative will contact you to set up an appointment within 2 weeks.

3. Attend your scheduled meeting with one of our claim representatives.

4. Gather and submit your evidence to the foundation via the Secured Document Collection Email that we'll send you, or bring it to the foundation for uploading.

5. Allow your representative time to complete your claim, then we’ll email it to you for review and signature. This could take up to 60 days.

6. Review and Sign your claim when the representative emails it to you. Look for a VetPro Email.

7. Wait approximately 3 to 4 months for the VA to send you the Decision Letter by mail or check your VA.gov account for updates. We do not have access to your claim once it is sent to the VA.

8. Once you receive your Decision Letter, if you would like to move forward with a New Claim, an Increase, or an Appeal, simply complete a new Intake Form.

Note: Keep a record of your representative's name, phone number, and email address, as it will be useful if you need to ask any questions. You can also send questions, messages, and evidence through your Secured Account Portal.