Privacy Policy
Dale K. Graham Veterans Foundation (“DKGVF,” “we,” “us,” or “our”) is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our websites, use our services (including SMS texting), make donations, or otherwise interact with us. By using our services, you agree to the terms of this Privacy Policy.
1. Scope
This Privacy Policy applies to information we collect online (websites, forms, email, chat, and SMS) and offline (events and phone). It applies to all users in the United States. If you are in jurisdictions with specific privacy laws (e.g., California, EU/UK), please see the “Your Privacy Rights” section below for additional disclosures.
2. Information We Collect
a. Personal Information You Provide
• Identification & contact details: name, mailing address, email address, telephone/mobile number.
• Service & intake information: eligibility details you voluntarily provide for services.
• Donation & transaction information: amount, date, and limited payment details processed by our payment processor (we do not store full card numbers).
• Communications: content of your messages, including email and SMS (to the extent necessary to provide services).
• Preferences & consents: opt-in/opt-out choices and communication preferences.
b. Automatically Collected Information
• Device/usage data: IP address, browser type, operating system, referring URLs, pages viewed, access times, and similar technical data.
• Cookies, pixels, and similar technologies: used for essential site operations, performance, and analytics. See “Cookies & Tracking” below.
c. Third-Party Sources
• We may receive information from service providers who support our operations (e.g., donation processors, scheduling systems). Such providers are bound by contracts restricting how they use your information.
We do not knowingly collect sensitive personal information unless you voluntarily provide it for service eligibility purposes, and we handle it with heightened care.
3. How We Use Information
We use your information to:
• Provide, operate, and maintain our programs and services.
• Schedule appointments, coordinate services, and respond to inquiries.
• Send service-related communications, including email and non-promotional SMS for confirmations, reminders, scheduling updates, and support notifications.
• Process donations and acknowledgments.
• Improve our websites, operations, and user experience.
• Comply with legal obligations and enforce our policies.
• With your separate consent where required, send non-SMS promotional or informational updates (e.g., email newsletters). We do not send marketing or promotional messages by SMS.
4. SMS Text Messaging Privacy
When you opt to receive SMS from DKGVF, we collect your mobile number and maintain your opt-in/opt-out status to deliver service-related text messages (e.g., appointment confirmations, scheduling updates, information requests, and support notifications).
Your protections:
• No sale or sharing: Your mobile number and SMS opt-in data will not be sold, shared, rented, licensed, or disclosed to third parties for marketing, advertising, or any unrelated purpose.
• No transfer: SMS consent data and mobile numbers will not be transferred as part of any merger, acquisition, asset sale, or other business transaction.
• Limited-service providers: We may use an SMS delivery provider solely to send and receive your texts; they are contractually prohibited from using your data for any other purpose.
• Message nature & frequency: Messages are service related only; frequency varies by your interactions and service needs.
• Rates & commands: Message and data rates may apply. Reply HELP for assistance or STOP to opt out at any time.
• Voluntary consent: Your consent to SMS is voluntary and not a condition of receiving services. You may withdraw consent at any time by replying STOP.
• Data minimization: We retain SMS data only as needed for service delivery, recordkeeping, and legal compliance, then securely delete or de-identify it.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to operate our websites, understand usage, and improve performance. You can manage cookies through your browser settings. Disabling certain cookies may affect site functionality.
6. When We Share Information
We share information only as described below. We do not sell personal information and we do not share personal information for cross-context behavioral advertising.
• Service Providers (Processors): Trusted vendors that perform services on our behalf (e.g., hosting, analytics, donation processing, scheduling, and SMS delivery). They may access information solely to perform contracted services and must protect it.
• Legal, Safety, and Compliance: When required by law or in good faith to: comply with legal process; protect individuals’ vital interests; or safeguard our rights, property, users, or the public.
• Organizational Changes: If we consider a restructuring, we may share non-SMS personal information as reasonably necessary and lawfully permitted; however, SMS consent data and mobile numbers will not be transferred as part of any transaction.
We do not share SMS opt-in data or mobile numbers with third parties for marketing or promotional purposes.
7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this Policy, including legal, accounting, or reporting requirements. SMS-related data is retained for the shortest period necessary to provide the service, manage opt-in/opt-out status, and comply with applicable laws and carrier audit requirements.
8. Security
We use administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure; we cannot guarantee absolute security, but we continuously work to improve protections.
9. Your Choices
• SMS: Reply STOP to any message to opt out; reply HELP for assistance. You can also contact us at [insert email/phone] to manage your preferences.
• Email: Use the unsubscribe link in our emails or contact us to update preferences.
• Cookies: Manage through your browser settings.
• Account/Records: You may request access, correction, or deletion of certain information as described below.
10. Your Privacy Rights
Depending on your location, you may have rights over your personal information, including:
• Access, correction (rectification), deletion, and portability.
• Restriction or objection to certain processing.
• Withdrawal of consent (e.g., SMS messaging) without affecting prior lawful processing.
California Residents (CPRA/CCPA): You may request access to and deletion of personal information, and know how we collect, use, and disclose it. We do not sell or share personal information as defined by California law. To make a request, contact us at [insert contact method] and we will verify your identity consistent with applicable law.
EEA/UK Residents (GDPR): Where GDPR applies, our legal bases may include: performance of a contract, legitimate interests (e.g., service improvement and security), compliance with legal obligations, protection of vital interests, and consent (e.g., SMS). You may contact us or your local supervisory authority to exercise rights or lodge a complaint.
11. Children's Privacy
Our services are not directed at children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.
12. International Transfers
If we transfer personal information outside your jurisdiction, we will use appropriate safeguards consistent with applicable law (e.g., contractual protections).
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version with a new “Effective Date” and, where required, provide additional notice. Your continued use of our services after changes means you accept the updated Policy.
14. Contact Us
Dale K. Graham Veterans Foundation
1233 W Lindsey St.
Norman, OK 73069
405-550-8806
info@dalekgrahamveteransfoundation.org
Effective Date: January 1, 2026